Customer Care Policy

The purpose of this Customer Care Policy is to guide the actions of staff when dealing with our customers.

Our VISION of service culture embraces the belief that as a family “we belong, we care, we serve”; where employees are professional and efficient; where customers receive services in facilities that are appealing and close to where they live; where people are treated with friendliness, dignity, respect and courtesy; where systems and procedures are consistent across all municipal offices and demand as little time and effort of customers as possible.

The following OBJECTIVES are the foundation for Raymond Mhlaba Municipality customer care policy:

• Be responsive to the needs and views of people in our constituency;
• Entrench equality of opportunities for customers and staff;
• Provide standards of customer services that are globally competitive