CUSTOMER CARE AND REVENUE MANAGEMENT BY-LAW

RAYMOND MHLABA LOCAL MUNICIPALITY CUSTOMER CARE AND REVENUE MANAGEMENT BY-LAW

By-law published in Provincial Gazette number 4184 dated 11 February 2019Under section 156 of the Constitution of the Republic of South Africa, 1996, section 6 of the Property Rates Act, 2004 (Act 6 of 2004), and section 75 of the Local Government: Municipal Systems Act, 2000 (Act 32 of 2000), the Raymond Mhlaba Local Municipality, enacts as follows:-

The municipality aims –

• to move progressively towards the social and economic uplift of the community in harmony with its natural environment;
• to provide basic services that are affordable to all its people, and specifically to the poor and disadvantaged, provided that, where applicable, service fees, rates, metered services, other municipal charges, levies, fees, fines, interest, taxes or any other amount or amounts payable, arising from any other liability or obligation, are paid for;
• to engage the active participation of the community in the municipality’s affairs, in particular in planning, service delivery and performance management;
• to provide efficient, effective and transparent administration that conforms to constitutional principles;(e)to ensure that the municipality is financially and economically viable; and
• to create a harmonious relationship between the municipality and the community through the acknowledgement of reciprocal rights and duties;

The municipality by this by-law, designs, regulates on and implements a customer care and management system as contemplated in section 95 of the Municipal Systems Act.